Frequently Asked Questions (FAQ)

Answers to common questions about ordering, shipping, warranties, and services at Citi Auto Parts.

🔎 Ordering & Part Information

🚗 How do I find the correct used auto part for my vehicle?

Our website includes an easy-to-use vehicle lookup system. Simply enter the year, make, and model of your vehicle and select the part you need.

Through our nationwide network of certified auto recyclers, we help locate OEM used auto parts quickly and accurately for your specific vehicle.

🔧 What types of auto parts does CITI AUTO PARTS sell?

We specialize in OEM used auto parts for both domestic and imported vehicles including:

• ⚙ Engine assemblies
• 🔩 Transmission assemblies
• 🔌 Electrical components
• 🚘 Drivetrain parts
• 🛠 Mechanical parts
• ⚡ Powertrain components

Our extensive supplier network allows us to locate both major mechanical components and smaller replacement parts.

📦 Are the parts listed on your website available for purchase?

Yes. Our inventory system is connected with a large network of certified salvage yards and automotive recyclers. This allows us to locate available parts quickly and confirm availability before processing your order.

⚠ Do you sell parts through marketplaces or social media?

No. CITI AUTO PARTS only sells parts through our official website and authorized sales representatives.

We do not sell through third-party marketplaces or social media platforms. If someone claims to represent our company outside our official channels, please verify directly with us.

🛡 Warranty & Returns

✔ Do your used auto parts come with a warranty?

Yes. Most of our used auto parts, including engines and transmissions, include a standard limited warranty to ensure reliability and quality.

Warranty terms may vary depending on the specific part and will be confirmed at the time of purchase.

🔁 What if I’m not satisfied with my purchase?

Customer satisfaction is important to us. If you experience an issue with your order, please contact our customer support team.

Depending on the situation, we may assist with:

• Replacement options
• Return eligibility
• Technical assistance

📄 How can I check my order status or request a return?

You can contact our customer support team directly with your order details. Our team will assist you with:

• Order tracking
• Shipping updates
• Return authorization

🚚 Shipping & Delivery

🌎 Where do you ship and how long does delivery take?

We ship auto parts across the United States and Canada, including residential and commercial locations.

Delivery times vary depending on part availability and shipping distance, but we aim to process and ship orders as quickly as possible.

♻ Is there a core charge for engines or transmissions?

In most cases, we do not require a core charge or the return of your old part.

If a specific component requires a core return, our team will inform you before completing your order.

🏗 How are large parts like engines or transmissions delivered?

Large automotive components are shipped via freight carriers.

For residential deliveries, liftgate service may be available to safely lower the part to the ground.

⭐ About CITI AUTO PARTS

🤝 Why choose CITI AUTO PARTS?

CITI AUTO PARTS is committed to helping customers find reliable OEM used auto parts at competitive prices.

• 🔎 Fast and accurate part locating service
• 🌐 Access to a large supplier network
• 🚚 Reliable shipping across the U.S. and Canada
• 💰 Competitive pricing
• 🤝 Dedicated customer support