Return, Refund & Warranty Policy

At Citi Auto Parts, we maintain a strict return and refund policy to ensure operational efficiency and fairness to all customers. By placing an order, you agree to the terms outlined below.

⚠ All Sales Are Final (With Limited Exceptions)

All parts sold by Citi Auto Parts are considered final sale. Returns or replacements will only be considered under the following conditions:

• The part received is incorrect (does not match order details)
• The part is physically damaged upon delivery
• The part fails to meet verified fitment criteria

Note: We do not guarantee mileage on used parts.

📄 Mandatory Authorization (RMA Required)

No returns will be accepted without a valid Return Merchandise Authorization (RMA).

• Requests must be submitted via email: contact@citiautoparts.com
• Unauthorized returns will be refused or discarded without refund

⏱ Strict Return Timeframe

• RMA requests must be submitted within 48 hours of delivery
• Once approved, items must be returned within 7 business days
• Returns outside this timeframe will be automatically rejected

💰 Restocking Fees (Strictly Enforced)

100% Restocking Fee + All Shipping Charges

Applies to:

• Order refusal
• Change of mind
• Incorrect orders placed by customer
• Failed delivery attempts

Up to 30% Restocking Fee + Shipping

Applies to:

• Approved warranty returns
• Items returned in non-original condition

📦 Condition of Returned Items

All returned items must:

• Be in original condition and packaging
• Not be installed, modified, or altered
• Include all original components

Items that show signs of installation, damage, or modification will not qualify for refunds.

🚚 Return Shipping Responsibility

• Return shipping costs are the responsibility of the customer
• A valid tracking number must be provided
• Citi Auto Parts is not responsible for lost or damaged return shipments

🔎 Inspection & Approval Process

All returned parts are subject to inspection upon arrival.

Approval is at the sole discretion of Citi Auto Parts.

• Refunds or replacements may be denied if conditions are not met
• Additional restocking or inspection fees may apply

💳 Refund Policy

• Shipping charges are NON-REFUNDABLE under any circumstances
• Refunds are issued only after returned items are inspected and approved
• Payment processing and transaction fees may be deducted
• Approved refunds are processed within 14 business days

🔁 Replacement Policy

Replacement parts are subject to availability.

• Price differences are outside the control of Citi Auto Parts
• If replacement cost increases, the customer is responsible for the difference

📸 Damaged or Incorrect Items

• Must be reported within 24 hours of delivery
• Clear photo evidence of the part and packaging is required
• Failure to provide proof may result in claim denial

🚛 Shipping & Delivery Disclaimer

Shipping and delivery timeframes are not guaranteed and depend on third-party carriers.

• Carrier delays are outside the control of Citi Auto Parts
• Orders cannot be canceled once shipped
• Shipping damage is not covered by Citi Auto Parts

❌ Cancellation Policy

Orders cannot be canceled after they have been processed or shipped.

Approved cancellations (if applicable) will incur:

• 30% restocking fee
• Shipping charges
• Payment processing fees

✔ Agreement to Terms

By placing an order with Citi Auto Parts, you acknowledge and agree to:

• All policies and conditions listed above
• Applicable fees and timelines
• Full acceptance of the return, refund, and warranty policies