Warranty Policy

Warranty coverage for OEM used auto parts purchased from Citi Auto Parts.

Warranty Coverage

CITI AUTO PARTS offers a standard 1, 2, 3, or 6-month return/replacement warranty on selected parts unless otherwise noted. Warranty periods may be extended up to 12 months depending on part type, availability, and purchase price.

Certain engines and transmissions for newer vehicles or remanufactured units may qualify for extended coverage up to 5 years (parts only), provided written warranty confirmation is issued by Citi Auto Parts via email.

Important: All warranties are parts-only. Labor, shipping, towing, transportation, or rental costs are not covered.

Warranty Eligibility Requirements

  • Parts must be installed within 5 days of delivery.
  • Engines, transmissions, and axles must be installed or reported within 10 days of delivery.
  • Installation must be performed by a ASE (Automotive Service Excellence) or mechanic.
  • The part must be used only with the vehicle year, make, and model specified at the time of purchase.
  • Parts returned must remain in the same assembled condition as originally delivered.

Replacement parts provided under warranty will continue under the original warranty period and will not restart the warranty term.

General Warranty Limitations

The warranty becomes void if:

  • The vehicle is used for racing, competition, or off-road recreational use.
  • The part fails due to misuse, abuse, or modifications.
  • The part is installed outside the United States.
  • The vehicle is converted for commercial or fleet use.
  • The vehicle is driven even after reporting damage or failure.
  • The installed heat tab is removed or melted.
  • The incorrect part was ordered by the customer.
  • The vehicle was involved in a collision causing the failure.

CITI AUTO PARTS cannot guarantee mileage on used parts. All used parts are sold based on their functional performance.

Shipping Damage Policy

All shipments must be inspected at the time of delivery.

Any damage must be reported within 48 hours of delivery to both CITI AUTO PARTS and the freight carrier to file a freight claim.

Shipping charges are non-refundable and delivery timelines are not guaranteed as they depend on third-party carriers.

Returns and Replacements

If a part arrives incorrect or damaged, customers must notify us within 48 working hours via email and provide clear photos of the part and packaging.

Email: contact@citiautoparts.com

All returns require a Return Merchandise Authorization (RMA) before returning the item.

  • Returned items must be shipped within 7 business days after receiving the RMA.
  • Customers are responsible for return shipping and must provide a tracking number.
  • Items returned in a different condition than shipped may incur a restocking fee up to 30%.

Refund Policy

  • Refunds are issued only after the returned item is received and inspected.
  • Shipping fees and payment processing fees are non-refundable.
  • Refund processing may take up to 14 business days.
  • No refunds will be issued if the customer changes their mind after receiving the part.

Refused deliveries may result in:

  • 30% restocking fee
  • payment processing fee
  • shipping charges

Core Returns

Certain engines or transmissions require a core return.

  • Core must be returned within 10 days of delivery.
  • An extension of up to 5 days may be requested.
  • Failure to return the core within the timeframe may void the warranty.

Detailed Warranty by Part Type

Engines

Engine warranty covers internal lubricated components including:

  • Engine block
  • Cylinder heads
  • Pistons
  • Crankshaft
  • Camshaft
  • Oil pump

Accessories such as alternators, sensors, wiring harnesses, belts, hoses, turbochargers, and manifolds are not covered under warranty.

Engine diagnostic reports from an ASE certified repair facility may be required for warranty claims.

Transmissions

Transmission warranty covers:

  • Transmission case
  • Valve body
  • Tail shaft housing
  • Internal lubricated components

Transmission warranty requires installation by an ASE certified mechanic.

Electrical Parts

Electrical components such as ECUs, modules, wiring harnesses, and similar electronics are generally sold AS-IS and are not eligible for warranty once installed.

Body Parts

Body parts including doors, hoods, fenders, and bumpers are sold as structural shells only. Accessories such as handles, glass, regulators, trim pieces, and hinges are not guaranteed.

Headlights and Tail Lights

Headlight assemblies may show cosmetic wear or fading due to age. This does not qualify for replacement under warranty.

Wheels / Rims

Wheels are guaranteed not to be bent or cracked, but cosmetic scratches may be present.

Used Parts Condition Disclaimer

All parts sold by CITI AUTO PARTS are used OEM components. They may show normal wear and are not guaranteed to be in new or mint condition.

Citi Auto Parts Warranty Commitment

We stand behind the performance of our OEM used auto parts and work with customers to resolve legitimate warranty issues quickly and fairly.